Airwallex locks down the exchange rate and processes your payment once the money has been deposited into our bank account. When paying by bank transfer, it is likely there will be a lag between when you make the payment and when those funds reach our account. We charge a refundable 3% fee to protect your transaction against any unfavourable fluctuations in the exchange rate during this gap.
Should there be no fluctuations or the exchange rate move in your favour, we will return the unused fee to your account.
In the unlikely case where more than 3% is needed to cover a fluctuation in the exchange rate, you will be issued a new quotation with instructions on how to pay the difference.